ROI

At PZI, we use the ROI Methodology to evaluate organization’s programs performance, as well as as improve the design of programs for optimal impact.

The ROI Methodology is a scalable and systematic approach to program evaluation. It uses a process model, five-level framework, and operating standards to capture performance metrics from simple satisfaction scores to financial impact. It is a focused, proven and practical approach – the process is grounded in conservative standards and a cost effective approach to evaluation. The methodology enables you to collect appropriate data to report performance of a variety of initiatives and program types.

Since it generates both qualitative and quantitative data and provides techniques to isolate the effects of the program from other influences – it results in credible metrics and ROI reports accepted by financial executives and stakeholders.

 

Source: http://www.roiinstitute.net/about-roi-institute/